These connections work similarly to your cell phone plan and are more secure than traditional Wi Fi or landline connections. But it’s important to note that even if you’re doing the monitoring yourself, you’ll still be charged to keep your system up and running. If you don’t buy the equipment outright, Vivint requires either a four
or five year contract — a long time to commit, especially given that you only have three days from the date of install to cancel. Afterwards, you’ll have to pay out the remainder of your contract. If you may be moving in the near future, it’ll cost you $99 to take
the system with you. You could alternatively renew your contract, but then you’d be locked in for even longer. Vivint will waive any cancellation fees for extenuating circumstances like death, military circumstances, bankruptcy, or a move to assisted living. Still, it’s best to be intentional if you decide on Vivint. ADT doesn’t have the strongest customer service reputation among the companies we considered, racking up more than 3,000 complaints on its Better Business Bureau page. While we chalked most of this up to the fact that ADT has several million more customers than its competitors, our tester began his call with low expectations. He was pleasantly surprised, saying, “My needs drove the conversation.